Privacy Policy

Man and Van Acton Privacy Policy

This Privacy Policy explains how Man and Van Acton collects, uses, stores, and shares personal data relating to our customers and prospective customers in the Acton area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man and Van Acton customers and anyone who contacts us or uses our services in the area.

Who We Are

Man and Van Acton provides transport and removal services to customers in and around the Acton area. For the purposes of data protection law, we are the data controller in relation to the personal data we collect and process about you. This means we decide how and why your personal data is used.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, address, pick-up and drop-off locations, billing address, and other contact details such as your preferred method of communication.

Booking and service information: details of your enquiries, bookings, service requirements, inventory or item descriptions relevant to the move, dates and times of moves, and related correspondence.

Payment-related information: information relating to payments you make for our services, such as payment transaction details and invoices. We do not store full card details when payments are processed through secure third-party payment processors.

Communication data: records of communications you have with us, including telephone conversations where relevant, and the content of messages you send to us.

Technical and usage data: basic technical information about how you access our website or online forms, such as IP address, browser type, and pages visited, where this is collected through cookies or similar technologies.

How We Collect Your Data

We collect personal data in a number of ways:

Directly from you when you contact us by phone, online form, messaging service, or in person to request a quote, make a booking, or ask a question.

During the performance of our services, for example when confirming addresses, access details, and the items to be transported.

Automatically when you use our website, through cookies and similar technologies that help us understand how visitors use our site and enable us to improve it.

From third parties where necessary and lawful, for example from comparison or referral platforms where you have requested that your details be shared with removal or transport providers like us.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. The lawful bases we rely on include:

Contract: We process your personal data to enter into and perform a contract with you, for example to provide quotes, confirm bookings, arrange and carry out moves, and take payment for services.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and these are not overridden by your rights and freedoms. This includes managing our business operations, maintaining records, handling enquiries and complaints, improving our services, and ensuring the security of our systems and vehicles.

Legal obligation: We process personal data where necessary to comply with legal or regulatory obligations, such as accounting, tax, or insurance requirements.

Consent: In some cases, we may rely on your consent, for example for certain types of marketing communications or specific optional uses of cookies. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotes and respond to your enquiries.

To set up, manage, and complete your booking and any related services.

To communicate with you about your booking, including confirmations, updates, and follow-up messages.

To process payments and handle invoicing and accounting records.

To manage our relationship with you, including customer service, complaint handling, and feedback.

To improve and develop our services, including analysing how customers use our services and website.

To maintain the security and integrity of our systems, vehicles, and staff.

To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

In general, we retain customer and booking records for a period that allows us to handle repeat bookings, queries, disputes, and tax or insurance requirements. After this period, we either securely delete or anonymise your data so it can no longer be associated with you.

The precise retention period may vary depending on the type of data and the purposes for which it is used, as well as applicable legal obligations.

Data Processors and Third Parties

We may share your personal data with trusted third-party service providers who act as data processors on our behalf. These may include:

IT and hosting providers who support our business systems and website.

Payment service providers who securely process your payments.

Communication and messaging service providers that enable our customer communications.

Professional advisers such as accountants or legal advisers where necessary.

These processors are required to process your data only in accordance with our instructions, to keep it secure, and to comply with relevant data protection laws.

We may also share personal data where required by law, for example with law enforcement or regulatory authorities, or in connection with legal proceedings.

International Transfers

If any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include using standard contractual clauses or other legally approved mechanisms to ensure that your data is given a level of protection essentially equivalent to that in the UK and EEA.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for legitimate business purposes and requiring our service providers to implement suitable security standards.

Your Data Protection Rights

You have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exceptions, you may have the right to:

Access: Request confirmation of whether we process your personal data and obtain a copy of that data.

Rectification: Request correction of inaccurate or incomplete personal data.

Erasure: Request deletion of your personal data where there is no longer a lawful basis for us to keep it, sometimes known as the right to be forgotten.

Restriction: Request that we restrict the processing of your personal data in certain circumstances.

Objection: Object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for certain types of direct marketing.

Data portability: Request that we provide you or a third party with a copy of certain personal data in a structured, commonly used, and machine-readable format.

Withdraw consent: Where we rely on consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, you should contact us using the contact details set out on our website or in our service documentation. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve your experience, understand how visitors use our site, and support the delivery of our services. Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can usually control cookies through your browser settings, although disabling certain cookies may affect the functionality of the site.

Marketing Communications

We may contact you with information about our services that we think may be of interest to you, for example similar services to those you have already used. Where required by law, we will only send you such communications with your consent. You can opt out of receiving marketing communications from us at any time by following the instructions in the message or by contacting us directly.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data we process in connection with Man and Van Acton services provided to customers in the Acton area. By contacting us, requesting a quote, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.